Empathetic problem-solver.
Experienced technology consultant.
During my eight years of technology consulting experience, I have:
Consulted for four federal government agencies within the finance, healthcare, mail, and homeland security space.
Held professional leadership roles for six years.
Served as a Project Manager, Product Owner, Business Analyst, and User Researcher.
Skilled in technology operations and user research.
Through a combination of technology consulting experience, graduate school studies, and personal projects, I have developed the following:
Project Management
Stakeholder Management
Business Analysis
Heuristic & Accessibility Evaluation
Cross-functional Collaboration
User Interviews
Mixed-Methods Research
Persona Creation
Wireframing & Prototyping
Open to work.
After a short career break to prioritize my mental health and life changes, I am now serving in my role as Business Analyst and User Researcher for County Government. If you're looking for a dedicated problem-solver and a technology enthusiast who's ready to make a difference, let's connect! Examples of my research and design work are below.
Highlighted User Research & Design Work
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MCCERT Enhancement and Automation
As a part of the University of Maryland’s iConsultancy, my team and I analyzed the existing process and systems used, conducted in-depth user research, then generated product concepts and high-level designs, mockups, and prototypes to streamline the data submission process for volunteers during weather monitoring for the county.
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iSchool Service Desk Remote Work Enhancement
The leaders of the University of Maryland’s iSchool’s Unified Services Project are interested in enhancing the capacity and functionality of the Service Desk to resolve the current issues experienced by their target user pool, especially in the context of remote work life. My team and I collected useful user data through various research methods and provided solution concepts.
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SAMHSA Website Usability Evaluation
Usability evaluation with five users to evaluate the official agency within the U.S. Department of Health and Human Services that serves to reduce the impact of mental health in America.
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LEGO Website Usability Evaluation
Usability evaluation with three users to evaluate the efficiency of task and transaction completion on LEGO.com.
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Holy Cross Health Accessibility Evaluation
Manual and automated accessibility testing of Holy Cross Hospital’s Maternity Services webpage, a service I regularly used to prepare for giving birth during COVID.
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Nike Website Redesign
My first visual design project and task was to redesign the desktop and mobile versions of the Nike website.
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POLAR App Design
A visual design final project. Tasked with finding a personal cause to support, I sought to design a more efficient and effective mood-tracking app for people with Bipolar Disorder.